Granular Recovery Technology enabled backup of System State of a Domain controller fails intermittently with "Access is denied" error.

  • Modified Date:
  • Article ID:000013697


Granular Recovery Technology (GRT) enabled backup of System State of a Domain controller fails intermittently with error mentioned below.

Error Message

Error in job log:

Access Denied. Cannot backup directory  and its subdirectories.

Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors.

Error in beremote debug log on Backup  Exec server:

[4204] 06/22/11 16:57:20 [fsys\adgran]        - RemNTDSProv: Could not create remote NTDS connection at CRemNTDSProvider::CRemNTDSProvider:130
[4204] 06/22/11 16:57:20 [fsys\adgran]        - RemNTDSProv: CoInit failed creating the instance for [E:\BACKUP-TO-DISK\IMG000045\ntds.dit] at CRemNTDSProvider::EnumInstances:285


[6260] 02/22/11 18:42:27 [fsys\adgran]        - RemNTDSProv: Failed to create the COM instance for [E:\BACKUP-TO-DISK\IMG000015\ntds.dit] at CRemNTDSProvider::EnumInstances:282
[3928] 02/22/11 18:42:27 [fsys\adgran]        - RemNTDSProv: Failed to get a COM object OU=All Computers&OU=BOM3&CN=APP-BOM3-4 by RDN at CRemNTDSObject::GetObjectByRDN:274


Intermittently RemNTDSSrv.exe crashes during backup and an event is registered in application log with following description:

Faulting application RemNTDSSrv.exe, version 13.0.4164.0, faulting module VirtApi.dll, version, fault address 0x0001761e.



Check if any other application is also backing up or snapping the problem server during the backup. Try to disable all third party applications and check if it helps resolve the issue.


Disable GRT in the backup job.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)