Media Server's Remote Agent service crashes on ESE.dll during GRT backup of Exchange 2003 server

Problem

While performing GRT (Granular Restore Technology) backup of Exchange 2003 stores, Backup Exec Remote Agent for Windows Systems (RAWS) service crashes on Backup Exec Media Server during the GRT phase. Crash dump reveal it crashed on ESE.dll.

Error Message

Error in the job log:

Final error: 0xe000ff12 - A communication failure has occurred with an Exchange Store resource.
Final error category: Resource Errors

V-79-57344-65298 - The Exchange Store service is not responding. Backup set canceled.

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

 

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