Sharepoint backup or restore fails with error "0xe000fe1f - The device cannot be found." after changing Backup Exec System (BESA) Account Password

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  • Article ID:000013458


Backup or restore of Sharepoint resources fail with an error "0xe000fe1f - The device cannot be found." if the password for BESA is changed

Error Message

Backup Job Log shows:

Final error: 0xe000fe1f - The device cannot be found.
For additional information regarding this error refer to link V-79-57344-65055


Final error : 0xe0009b61 - The logon account that was provided  does not have valid credentials. Ensure that the username and password are correct, and then try again.

For additional information regarding this error refer to the link V-79-57344-39777


Completed status: Failed
Final error: 0xe0000383 - Failed to log on to Microsoft Windows.

Ensure that your logon credentials are correctly entered and that they meet the following minimum requirements to log on to a Windows computer:

- The credentials used are a member of the Backup Operators group.
- For Windows Vista/2008 and later, the credentials have the Log on as a batch job privilege.

Additional privileges may be required to access resources on the Windows computer.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-899


 This issue occurs if BESA  password is changed in Active Directory and the change is not made in Backup Exec.




1. Update System Logon Account  password in Backup Exec in case it's been changed in Active Directory recently.

i. Update System Logon Account    password in Network | Logon Accounts

A. Click Network | Logon Account

B. Highlight System Logon Account   Click Edit Change Password

C. Type in new password for System Logon Account  .

D. Click OK


ii. Update BESA  password in Tools | Backup Exec Services (In case same account is used to start Backup Exec services):

A. Click Tools | Backup Exec Services

B. Click Services Credentials

C. Check "Change service account information" option

D. Type in Username and correct BESA  password

E. Check "Change startup options" option and select "Automatic"

F. Check "Grant Backup Exec system service rights to the service account" option

G. Click OK.

H. Restart all Backup Exec services.

 I.  Run the backup job again.


2. This issue may also occur if the BESA doesn't have required rights for backing up SharePoint.

A. BESA  is a Sharepoint server farm administrator on Sharepoint server.

B. BESA  has Public and SysAdmin privileges on backend SQL  server.

Please refer to following article for more information about permissions required to backup Sharepoint 2007 / 2010 :






Applies To

Backup Exec 12.5

Backup Exec 2010

Microsoft Sharepoint 2007 / Microsoft Sharepoint 2007 SP1

Microsoft Sharepoint 2010


Terms of use for this information are found in Legal Notices.



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