Memory usage for DirectoryService.exe may increase over time leading to out of memory errors

  • Article ID:100006198
  • Modified Date:
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Problem

Memory usage for DirectoryService.exe may increase over time leading to out of memory errors

Error Message

Type: Error
Date: 7/22/2011
Time: 11:41:35 AM
Event: 8391
Source: Enterprise Vault
Category: Directory Service
User: N/A
Computer: [NetBIOS name]
Description:
The EnterpriseVault.DirectoryService object reported an error.
Not enough storage is available to complete this operation.
V-437-8391

Type: Error
Date: 7/22/2011
Time: 11:38:29 AM
Event: 8390
Source: Enterprise Vault
Category: Web Application (WP)
User: N/A
Computer: [NetBIOS name]
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
Ran out of memory

Internal references:
Error 0x8007000e
CDirectoryConnectionObject::GetNextLevelArchiveXML .\DirectoryConnectionObject.c
pp [lines {3307,3316,3320,3322}], built Mar 14 10:55:02 2011
V-437-8390

Cause

Under some conditions, XML elements could be leaked.

Solution

This issue has been addressed in the following release:
 

Enterprise Vault 9.0.3 - Release Details
https://www.veritas.com/docs/000011053


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