Backup Exec Job Engine service crashes intermittently in libstspipd.dll while backing up to Deduplication Storage Folder

Problem

While running a backup to Deduplication Storage Folder Backup Exec Job Engine (bengine) service crashes intermittently with following error in event logs.

Error Message

Application event log on Backup Exec server shows the following error:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:-
Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec
Faulting module name: libstspipd.dll, version: 6.601.111.518, time stamp: 0x4dd3e49e
Exception code: 0xc0000005
Fault offset: 0x0000000000012682
Faulting process id: 0xc70
Faulting application start time: 0x01cc55becb8789e1
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\libstspipd.dll
 

Solution

 

A hotfix (TECH173790) is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Related Articles section at the end of this article to obtain the hotfix needed to resolve the issue.

 

 


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