Backup Exec Remote Agent service crashes while backing up local resources of a Windows Small Business Server 2003

Problem

Backup Exec Remote Agent service crashes while backing up local resources of a Windows Small Business Server 2003

Error Message

Event Viewer logs shows :

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  9/28/2011
Time:  12:31:20 PM
User:  N/A
Computer: SBSSERVER
Description:
Faulting application beremote.exe, version 13.0.5204.114, faulting module ntdll.dll, version 5.2.3790.4789, fault address 0x00031842.

Solution

Workaround:

Enable the MSSQL$SBSMONITORING service and start it.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


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