The post processing of archived items slows down gradually until eventually stopping completely, resulting in a buildup of pending items.

Problem

The post processing of archived items slows down until eventually stopping completely. As a result pending items build up in the mailboxes as they are not being post processed by the StorageFileWatch process.
 

Error Message

No error messages are logged in the Event Logs.
The following line in a dtrace of the StorageFileWatch process can be a clue to the problem occurring:

CCenteraItemSecuredVerifier::CheckItem Warning: Watch file partition scan will 
be stopped for following EMC Centera partition as consecutive [1] clips have 
not been replicated.|Partition Name = [Journal Store SYMPartition Ptn1]
|VaultStoreEntryId = [1AC31098FBCFBB144ACF283392415D42A1210000sym.local.com].

Cause

During the post processing of items, if the Centera partition scan finds 10 consecutive saveset that have not been replicated, the scan of the partition is abandoned to allow the Centera Replication to catch up

 

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782


Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


Applies To

The problem has been reported under the following conditions
-  Enterprise Vault 9.0.1
-  Enterprise Vault 9.0.2
-  A Centera Storage device is in use with Primary and Secondary nodes
-  Remove safety copies is set to "After backup"

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