Deduplication Storage Folder shows "Offline"

Problem

Deduplication Storage Folder shows "Offline"

Error Message

storaged.log from the deduplication folder reports the following error:  

(Location: \storage\log\spoold\storaged.log)

Query      : INSERT INTO objects2 SELECT * FROM objects  WHERE (key > %b) ORDER BY key;
Called by  : pqObjects2CopyFromObjects
Reason     : ERROR:  could not extend relation 1663/3007121/4342349: No space left on device
HINT:  Check free disk space.
10 ERR [0000000006412060]: 25004: TlogProcessLog: Commit to storage database failed: unknown error

WARNING [0000000006412060]: 25000: Transaction log B:\B2D\queue\sorted-965847-965851.tlog failed: TlogProcessLog: Commit to storage database failed: unknown error
Transaction will be retried.

Cause

This issue can occur if the Deduplication Storage folder and the Deduplication Database reside on different volumes and either of the volumes do not have enough free disk space. 

 

Solution

  • Ensure there is enough free space on the volume where the Deduplication Storage folder resides.
  • Ensure there is enough  free space on the volume where the Deduplication Database resides.
  • It is recommended to have a Dedicated Volume for the Deduplication Folder.

Inorder to check the accurate space used by deduplication device please run the  "crcontrol" command with option dsstat  

e.g,  c:\proram files\symantec\backup exec\crcontrol  --dsstat.

For more details on getting the deduplication folder statistics, refer the article http://www.symantec.com/docs/TECH154127

To free up  space on deduplication storage folder please refer the article   www.symantec.com/docs/TECH130103 

Note:-  Deduplication Storage folder and the Deduplication Database reside on different volumes only till Backup Exec 2010 R2 and if upgraded from Backup Exec 2010 R2 to R3. For a new installation of Backup Exec 2010 R3, the Deduplication Storage folder and the Deduplication Database cannot reside on different volumes.


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