The 'Delete archived file when placeholder is deleted' feature fails to delete the archived item in Retention Folders.

Problem

When attempting to delete placeholders from retention folders the placeholder is deleted but the index entry and the stored item are not deleted when the 'Delete archived file when placeholder is deleted' feature is enabled.
 

Dtrace of the EVPlaceholderService will show the following:

(EvPlaceholderService) <2024> EV:L Checking whether folder '\\?\C:\FSA1-Volume1' is a folder target
(EvPlaceholderService) <2024> EV:H CreateFile() failed, file '\\?\C:\FSA1-Volume1:Evfolderpoint.xml', error code 2
(EvPlaceholderService) <2024> EV:H Error determining the value of Delete flag for file C:\FSA1-Volume1\FSA1-Retention\Folder1\Folder1.doc, error: 0x80070002
(EvPlaceholderService) <2024> EV~E Event ID: 20545 Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted. |

Error Message

Event ID: 20545 Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted.
V-437-20545

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1 - Release Details
http://www.symantec.com/docs/TECH147787


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