The sharepoint backup fails with the error mention below:
Final error: 0xe0000f04 - The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and running on the target computer.
When a media server makes a connection with a remote system, the initial connection will be initiated on port 10000. The Remote Agent will be listening for connections on this pre-defined port.
If the default port for remote agent communication (i.e.: 10000) has been changed on the front end and backend server.
The backup would fail with the above mentioned error.
NOTE: This can also happen if the Media Server, and the servers in the SharePoint Farm can't ping each other by hostname.
1) Open the services file on the front end/backend server under:
2) Look for any entries as:
ndmp 9000/tcp #Network Data Management Protocol
* 9000 is an example, it can be user defined.
3) Delete this entry.
4) Save the host file.
5) Restart the Remote Agent Service.
6) Re-try the backup.