Granular (GRT) backups of Sharepoint data, written to disk and with or without the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup).

Problem

Backup Exec 2010 R3 Granular (GRT) backups of Sharepoint data, written to disk and with or without the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup). No granular restore selections  will be left for the Content DBs of this job. 

This has been seen for data from Sharepoint 2003, Sharepoint 2007, and Sharepoint 2010.

Error Message

Final error: 0xe0001602 - Access is denied (Share point backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634
 

 Additionally, at the bottom of the backup set for the content database will be the message:

This backup set may not contain any data.

Solution

Important Note:  This Technote describes an issue where backups fail with or without AOFO/VSS enabled.  If the backup job ONLY fails when AOFO / VSS is enabled in the backup job then see Technote 163882

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Applies To

Windows Server 2008 R2 Enterprise (x64-64bit)

Terms of use for this information are found in Legal Notices.

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