Getting "ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database" on restarting Backup Exec Services.

Problem

After restarting the Backup Exec services lots of "ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database" is received in the Application Log and also similar alerts are generated in Alerts tab in Backup Exec.

Error Message

Application Log Errors:


Source:  Backup Exec CatErrorHandler Server
Event ID: 34327
Error :  Update to catalog index (Catalog index database) failed.
Reason:
    D:\Catalogs\SERVER-NAME\{86794C68-8397-4F24-A2EA-404B54FED371}_31.xml PerformBulkInsert()
    e:\nicobar\5204r\becat\catindex\dll\..\catdbupdatethread.cpp(447)


Source:  Backup Exec
Event ID: 34338
Error :  Backup Exec Alert: Catalog Error (Server: "SERVER-NAME") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

 

Source:  Backup Exec CatErrorHandler Server
Event ID: 34327
Error :  Update to catalog index (Catalog index database) failed
Reason:
[Microsoft][ODBC SQL Server Driver][SQL Server]The INSERT statement conflicted with The FOREIGN KEY constraint "FK_CatImage_CatResource". The conflict occurred in database "BEDB", table "dbo.CatResource", column 'ResourceID'. cat_RecordSet::ExecuteBulkInsert()
    e:\nicobar\5204r\becat\segodbc\seg_odbc.cpp(3113)
    sp_sproc_columns CatImageInfoProc

 


Source:  Backup Exec CatErrorHandler Server
Event ID: 34327
Error :  Update to catalog index (Catalog index database) failed
Reason:
   D:\Catalogs\SERVER-NAME\{3E4F622C-8411-47A3-9EDC-449192907CED}_8.xml PerformBulkInsert()
    e:\nicobar\5204r\becat\catindex\dll\..\catdbupdatethread.cpp(447)
 

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents in this article to obtain the hotfix needed to resolve the issue.
 
Backup Exec 15 Rev 1180 Feature Pack 1 (TECH228725).
 
 
This issue is resolved in Backup Exec 15 or later versions.
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.
 
NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.
ntec.com.

 

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)