Backup Exec Remote Agent stays in a stopping state and server has to be rebooted in order to start it.

Problem

The Backup Exec Remote when restarted from services.msc stays in a stopping state. The service cannot be killed from Task Manager or by using any third party tools. The remote agent can be restarted after the reboot. However after a few Backups are run and an attempt is made to restart the remote agent it again goes to stopping state

Solution

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)