Event ID 6621 error can be continuously logged in the Enterprise Vault (EV) For Microsoft Exchange Event Log if the EV Server is in Backup Mode

Problem

EV Discovery Accelerator (DA) has the capability to place Legal Holds on Savesets in the EV Vault Store databases for messages found and accepted in a DA search.  This process normally works in the background until all accepted search hits for the appropriate DA Case are on Legal Hold.  

When the EV Vault Store databases need to be backed up, they need to be placed into Backup Mode.  Doing so while the DA processing is attempting to place Savesets on Legal Hold, can result in the Event ID 6621 being continuously thrown into the EV Event log of the EV Server as long as the server is in backup mode.

This is an example of the Event ID 6621:

Type:       Error
Source:     Enterprise Vault

Category:   Storage Online
Event ID:   6621
Description:
An exception has occurred.
Type: CStoreAccessor::PlaceHolds
Reference: ce
Reason: The Vault Store is currently in Backup Mode.  [0xc0041b85]
 

No errors are logged on the DA Server.

Solution

This issue has been resolved in the following releases:

Enterprise Vault 9.0.3

Enterprise Vault 10.0.1
http://www.symantec.com/docs/TECH147787


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)