AVVI agent backups using SAN transport mode on French Windows 2008 environment fail with error "SAN transport mode not supported"

Problem

 Creating a backup job with the Agent for VMware Virtualization using only SAN as the transport mode on a French Windows 2008 environment results in the following error: 

Error Message

0xe000958b:SAN Transport mode is not supported

Cause

The vstorage API creates temporary folders under c:\windows\temp in order to perform SAN mode backup. The name of the folder is generated using the credential of the process starting the operation. Beremote, the backup exec remote agent, is the process initiating this operation and is started with the "local system" account resulting in a "vmware-system" temporary folder.

On a French system, this account is incorrectly translated to “vmware-Système”.

Solution

This issue has been resolved in Backup Exec 2010 R3 Service Pack 2
http://www.symantec.com/docs/TECH17879

Workaround: 

Following possible steps can be taken.

  1. Install English Lanuguage pack on the French operating system.
  2. Install the Backup Exec media server on an English Operating System with a French Language pack.
  3. Change the credential used for the Backup Exec Remote Agent service on the media server such that "local system" is no longer used. You might need to give this account local admin rights and vmware admin privileges.

Applies To

The problem occurs if the vCenter and Backup Exec servers are installed on a French Windows 2008 Operating System. 

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