Sharepoint 2010 backup fails with 'Unable to query the Team database meta' when Microsoft Office Web Apps Service Pack 1 is present

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Problem

There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged. 

How to debug SharePoint jobs: https://www.veritas.com/docs/000028899

Error Message

      Job log:

Backup- PowerPointServiceApp Proxy\Proxy (SWHQSPDB01T\00819b3a-5175-4d0b-a487-a6eb9ec3b5e7)V-79-57344-794 - Error: Unable to query the Team database meta-data.

Backup- PowerPointServiceApp\Metadata (SWHQSPDB01T\c1b067cd-a245-414d-a425-e6b58dd4b3a4)V-79-57344-794 - Error: Unable to query the Team database meta-data.

      From the SPSWrapper log:

Error  exception in running cmd Get-SPServiceApplicationProxy -identity 00819b3a-5175-4d0b-a487-a6eb9ec3b5e7 Exception is Exception getting "EnableClipart": "The given key was not present in the dictionary."

Error  exception in running cmd Get-SPServiceApplication -identity c1b067cd-a245-414d-a425-e6b58dd4b3a4 Exception is Exception getting "EnableViewingOpenDocumentFormats": "The given key was not present in the dictionary."

Cause

When Sharepoint 2010 has the Microsoft Office Web Applications add-on installed with Service Pack 1, doing a Sharepoint agent backup will show a failure on the Powerpoint service app metadata and service app proxy.  Service Pack 1 for the Office Web App package adds some additional fields to the metadata for these items that the Backup Exec Remote Agent isn't aware of.

Solution


Deselect the Powerpoint service app metadata and Powerpoint service app proxy from backup.

 

 

 

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