Backup of DFSR data having long path fails causing the Beremote.exe (Backup Exec Remote Agent service) to crash reporting error on module "msvcr80.dll"

  • Modified Date:
  • Article ID:000083694

Problem

Beremote.exe may crash when backing up DFSR folders having very long path's. The service crashes and reports the following error


 

Error Message

Faulting application beremote.exe, version 12.5.2213.175, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x00015104.

Job log reports the following error:

Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

Backup- Shadow?Copy?Components V-79-57344-34108 - An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.

Solution

This has been resolved in Backup Exec 12.5 Hotfix 169741

This has been resolved in Backup Exec 2010 R3 Hotfix 167791 

 

 

Applies To

This issue may occur when backing up DFSR environments using the following Backup Exec versions;

  1. Backup Exec 12.5
  2. Backup Exec 2010 R1
  3. Backup Exec 2010 R2
  4. Backup Exec 2010 R3

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