Unable to add a user within the CommandCentral UI

Problem

Unable to add a new user within the CommandCentral UI. All the steps are followed within the UI to set up the new user with regards username, password and type of user, eg: Administrator. The task is executed but fails with an error in the UI

Error Message

Seen in the CCS UI:

vrtsAzConnectionOpen failed: vssaz_err 3013 (V-0-3-999)

Cause

vrtsaz is possibly not running:

check vrtsaz:

# /opt/VRTSaz/bin/vrtsaz -state

vxazd is in ready state <--- should say this.

If it is not running, a similar message may be displayed:

# /opt/VRTSaz/bin/vrtsaz -state

Failed to contact server: [hostname:4032]. rmmerr 3042

Solution

Start the az service as follows:

# /etc/init.d/vxccs start vxaz


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)