Unable to add a user within the CommandCentral UI

  • Article ID:100025578
  • Modified Date:
  • Product(s):

Problem

Unable to add a new user within the CommandCentral UI. All the steps are followed within the UI to set up the new user with regards username, password and type of user, eg: Administrator. The task is executed but fails with an errorĀ in the UI

Error Message

Seen in the CCS UI:

vrtsAzConnectionOpen failed: vssaz_err 3013 (V-0-3-999)

Cause

vrtsaz is possibly not running:

check vrtsaz:

# /opt/VRTSaz/bin/vrtsaz -state

vxazd is in ready state <--- should say this.

If it is not running, a similar message may be displayed:

# /opt/VRTSaz/bin/vrtsaz -state

Failed to contact server: [hostname:4032]. rmmerr 3042

Solution

Start the az service as follows:

# /etc/init.d/vxccs start vxaz


Was this content helpful?

Get Support