Backup of virtual machine templates with Application GRT enabled cause the Backup Exec Remote Agent service to crash

Problem

When attempting to backup Virtual Machine Templates with Application Granular Recovery Technology (GRT) enabled, but File Level GRT is disabled the Backup Exec Remote Agent service will fail on the Backup Exec Media Server.

Error Message

Application Log Error:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description: Faulting application beremote.exe, version 13.0.5204.0, faulting module bedscomn.dll, version 13.0.5204.107, fault address 0x00015a69.

Solution

This issue has been resolved in Backup Exec 2010 R3 Service Pack 2

http://www.symantec.com/docs/TECH178798

 

 

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