When attempting to backup Virtual Machine Templates with Application Granular Recovery Technology (GRT) enabled, but File Level GRT is disabled the Backup Exec Remote Agent service will fail on the Backup Exec Media Server.
Application Log Error:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description: Faulting application beremote.exe, version 13.0.5204.0, faulting module bedscomn.dll, version 13.0.5204.107, fault address 0x00015a69.
This issue has been resolved in Backup Exec 2010 R3 Service Pack 2