Enterprise Vault (EV) Partition restore job restores data to Media Server instead of EV Server

Problem

EV Partition restore job restores data to Media Server instead of EV server if Media Server and EV server has a specific pattern in hostname.

Error Message

In the JOB LOG:

Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.  If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
 

In the beremote debug log:

FS_DleEV::ResolveDeviceName - DLE (EV-PTN::\\CommonEV0101\General Mailbox
Store\General Mailbox Store Ptn5@F:) Machine (CommonBU0101)

CommonEV0101 in above statement is EV server name and CommonU0101 is Media server
name. Instead of resoulving to EV server name job is going to Media server name.
 

Solution

This issue is fixed in Hotfix 161270 (See Related Articles section)


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)