Blue screen may occur when running a GRT enabled AVVI backup to Deduplication Storage folder

Problem

At the start of the GRT (Granular Restore Technology) enabled AVVI (Agent for VMWare Virtual Infrastructure) backup job, when it is initializing, a Windows stop error may occur and the machine will reboot.

Solution

This issues is now resolved in Backup Exec 2010 R3 Hotfix 159965

 

Workaround:

Disable the VMWare stream handler in this registry key;

      “HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\VMware Agent\Disable NTFS File Extent Mapping“

      Set value to 1 to disable

Or turn off GRT for the AVVI backup jobs.

 

 


Applies To

Backup Exec v2010 R3

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