Remote Agent for Windows Server, configured as a Remote Agent for Deduplication, may crash after Device and Media service restart on the Backup Exec Media Server.

Problem

Remote Agent for Windows Server, configured as a Remote Agent for Deduplication, may crash after Device and Media service restart on the Backup Exec Media Server.

Error Message

Type :  Error
Event :  1000
Source :  Application Error
Category : Application Crashing Events
Description:
Faulting application name: beremote.exe, version: 13.0.5204.0, time stamp:
0x4d976a80
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000008
Fault offset: 0x00000000000d0368
Faulting process id: 0x570
Faulting application start time: 0x01cc3b44268abf06
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
 

Solution

This issue is resolved in Backup Exec 2010 R3 Hotfix 159965


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