Hotfix for EV, Archive quota email notifications are repeated

  • Modified Date:
  • Article ID:000083144


Which version of Symantec Enterprise Vault (tm) can this hotfix be applied?
This hotfix can only be applied to the following versions of Enterprise Vault for:



What issue(s) does this hotfix resolve?
As a user archive approaches or exceeds a set quota, a notification e-mail can be sent to the user in question to notify of any quota related issues.  As this e-mail is sent, a mechanism is in place to record
the date of the notification to prevent the generation of multiple e-mails to a single user.  The date simply was not updating properly, causing potentially hundreds of over-quota e-mails to be sent.

Which files does this hotfix replace? 


How to Install this hotfix:
1. Stop all EV services
2. Backup the original versions of the files listed above
3. Copy the patched files into the EV program directory
4. Start the EV services

How to Uninstall this hotfix:
1. Stop all EV services
2. Replace the hotfix version of the files listed above with the original versions
3. Start the EV services

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