How to fix the problematic messages "VCS ERROR V-16-55009-20202 (hostname) SAPNW04:central_instance:monitor"

Problem

 

[ ISSUE ]
SAPNW04 Agent complains the error code "ERROR V-16-55009-20202"

Error Message

 

[ ERROR MESSAGES ]
2011/06/24 16:34:47 VCS ERROR V-16-55009-20202 (hostname) SAPNW04:central_instance:monitor:<SAPNW04::GetPidDetails> Cmd [/bin/ps] with args [wwo uid,pid,ppid,args 24556] failed with exit code [1]

Cause

 

[ CAUSE ]
Although this messages can be ignored Engineering has improved the PID cleanup logic in incident:1865094

Solution

 

[ RESOLUTION ]
1. There is a fix for SAPNW04 higher versions (After 5.0.9.0)
2. The fixed incident in the latest Agent.
 
For RHEL4 (SAPNW04.5.0.12.0.Red Hat Enterprise Linux)
https://sort.symantec.com/agents/detail/1363
 
For RHEL5 (SAPNW04.5.0.12.0.Red Hat Enterprise Linux)
https://sort.symantec.com/agents/detail/1371
 
For SUSE Linux Enterprise Server 9 (SAPNW04.5.0.12.0.SUSE Linux Enterprise Server)
 
For SUSE Linux Enterprise Server 10 (SAPNW04.5.0.12.0.SUSE Linux Enterprise Server)
 
For SUSE Linux Enterprise Server 11 (SAPNW04.5.0.12.0.SUSE Linux Enterprise Server)
 
For Solaris Zones 8, 9, 10 (SAPNW04.5.0.12.0.Solaris)

Applies To

 

[ THE VERSION OF OS/PACKAGE ]
- RHEL Symc-Linux 2.6.18-128.el5 #1 SMP Wed Dec 17 11:41:38 EST 2008 x86_64 x86_64 x86_64 GNU/Linux
- VRTSvcs-5.0.40.00-MP4_RHEL5

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