Event 6287 and 5230 - An internal error occurred on the web server. Error -2147221242 - Hex <0x80040106>

Problem

When a user attempts to retrieve an item in Outlook, the following error is seen: "An internal error occurred on the web server. Error -2147221242"

A corresponding "Event ID 6287, Unable to fetch item from <server name> Reason:<0x80040106>" and "Event ID 5230, The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server." occurs on the Enterprise Vault server event log.  Both of these error codes are associated with the MAPI error code, MAPI_E_UNKNOWN_FLAGS.

Error Message

Event ID 6287
Type: Warning
Description: Unable to fetch item from <server name>
Reason:<0x80040106>
V-437-6287


Event ID 5230
Type: Error:
Description: The Shopping Service cannot perform the requested MAPI dependent operation because the required version of MAPI is missing or incorrectly configured on the Enterprise Vault server.
V-437-5230

Solution

This issue can be resolved with the following steps:

1. Browse to: C:\Program Files\Common Files\System\MSMAPI\1033.

2. Find the file MAPISVC.INF and take note of the file size.

3. Browse to: C:\Windows\System32.

4. Find the file MAPISVC.INF. Compare the size of the this file to the size of the one above. If they do not match, copy the larger file over the smaller file.

5. From a command prompt, run the following command: Fixmapi (Note: This command is instantaneous and provides no confirmation that it has completed.)

6. Reboot the Enterprise Vault server.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)