AOFO backup of Sharepoint data fails with '0xe0001602 - Access is denied (Share point backup)' with Backup Exec 2010 R3

Problem

Backup Exec 2010 R3 Granular (GRT) backups of Sharepoint data, written to disk and with the Advanced Open File Option (AOFO) enabled, may fail with '0xe0001602 - Access is denied (Share point backup). No Restore selections  will be left for the Content DBs of this job. 

This has been seen for data from Sharepoint 2003, Sharepoint 2007, and Sharepoint 2010.

GRT backups with AOFO enabled, but written direct to tape or GRT backups to disk without AOFO enabled, will both complete and leave valid restore data.

Error Message

Completion status: Failed

Final error: 0xe0001602 - Access is denied (Share point backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634

This Exception may also show up:

Backup- Sharepoint - 80\Content-DB1 (SERVERNAME\SHAREPOINT\WSS_Content)
     

Solution

This issue has been resolved in Backup Exec 2010 R3 Service Pack 2
http://www.symantec.com/docs/TECH178798

 

 

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