Creating Deduplication Storage folder in Backup Exec remains in "Gathering Information" stage for a very long time (sometimes more than an hour) and eventually fails with following error "An error occurred while creating the deduplication storage folder".
Location of pdde-config.log: [Dedup_Folder]\log\pdde-config.log
From the pdde-config.log:
Executing spoold.exe --start...
Starting service spoold: ......failed
Error: 1: The spoold service could not start in a timely fashion. The service is currently in a starting state and returned an exit status of 0 to the Service Control Manager.
ERR: "C:\Program Files\Symantec\Backup Exec"\spoold.exe --start failed: 1
A software conflict may cause this issue.