Backup of a virtual machine with Microsoft SQL Server, Microsoft Exchange Server or Active Directory installed may fail with the "Cannot backup directory \zzzVirtApp001zzz and its subdirectories." when the application data is stored on a logical volume


When backing up a virtual machine that has any of the following applications installed and the data for that application is stored on a logical drive, the backup may fail.

Microsoft Exchange Server (Version 2003 or higher)
Microsoft SQL Server (Version 2000 or higher)
Active Directory

Note: When this issue occurs, the drives the data is stored on will not be listed in restore selections as well.

Error Message

Final error: 0xe000fedf - A failure occurred reading an object.
Final error category: Resource Errors

Backup- VMVCB::\\ESX HOST\VCGuestVm\(DC)datacenter(DC)\vm\folder\VM Name
V-79-57344-65247 - Error. Cannot backup directory \zzzVirtApp001zzz and its subdirectories.


A hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Applies To

This issue occurs with Backup Exec 2010 R2 and Backup Exec 2010 R3

In testing this issue only occurred on servers that had more then two logical volumes.

Terms of use for this information are found in Legal Notices.



Did this article answer your question or resolve your issue?


Did this article save you the trouble of contacting technical support?


How can we make this article more helpful?

Email Address (Optional)