Backup Exec Remote Agent (RAWS) crashes on NDMPSRVR.DLL when attempting a redirected restore of an Exchange 2010 database to flat file or recovery database.

Problem

When attempting to redirect an Exchange 2010 database to flat file or recovery database, beremote crashes on NDMPSRVR.DLL. BERemote must be restarted prior to running other jobs for the target server.

Error Message

Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
For additional information regarding this error refer to link V-79-57344-65072

Restore- \\BACKUPSRVR\Microsoft Information Store\MAIL
V-79-57344-65072 - Connection to the restore target has been lost.  Operation canceled.

 

Application Event Log:

Source:        Application Error
Event ID:      1000
Description:Faulting application name: beremote.exe, version: 13.0.5204.0, time stamp: 0x4d976a80
Faulting module name: ndmpsrvr.dll, version: 13.0.5204.0, time stamp: 0x4d976a85
Exception code: 0xc0000005
Fault offset: 0x000000000017c0a1
Faulting process id: 0x1518
Faulting application start time: 0x01cc320241e0fbad
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\RAWS\ndmpsrvr.dll

Solution

This issue is resolved in Backup Exec 2014 or later versions.

A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2014 Rev 1786 Service Pack 1 (TECH216178).

 

To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec.

 

 

NOTE:  Symantec continues to focus on the current release and future releases; there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com.

 

 

Applies To

 This issue has been observed within environments utilizing teamed NICs.

Terms of use for this information are found in Legal Notices.

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