Unable to add a NetApp Data ONTAP 8.1 Cluster node

Problem

Backup Exec is unable to add a NetApp Data ONTAP 8.1 Cluster node.

 

Error Message

Unable to connect to the NDMP server, or to the remote computer that is configured as a Remote Media Agent, or to the remote computer that is configured for deduplication.

 

Cause

NetApp Data ONTAP 8.1  has firewall capabilities that can deny NDMP data traffic.  

 

Solution

Steps to verify and change firewall settings from the NetApp's node's console.

1)      Check firewall settings: “system services firewall policy show” and verify NDMP is set to "deny"

data
                 dns                      allow  0.0.0.0/0
                 http                      deny   0.0.0.0/0
                 https                    deny   0.0.0.0/0
                 ndmp                   deny  0.0.0.0/0
                 ntp                        deny   0.0.0.0/0
                 snmp                    deny   0.0.0.0/0
                 ssh                        deny   0.0.0.0/0
                 telnet                     deny   0.0.0.0/0
 
2)      Delete the policy: “system services firewall policy delete -policy data -service ndmp -action deny”
3)      Create the policy: “system services firewall policy create -policy data -service ndmp -action allow –ip-list 0.0.0.0/0”
4)      Check firewall settings with this command: “system services firewall policy show”
 
data
dns                      allow  0.0.0.0/0
http                      deny   0.0.0.0/0
https                    deny   0.0.0.0/0
ndmp                   allow  0.0.0.0/0
ntp                        deny   0.0.0.0/0
snmp                    deny   0.0.0.0/0
ssh                        deny   0.0.0.0/0
telnet                     deny   0.0.0.0/0
 

Applies To

NetApp Data ONTAP 8.1 Cluster mode

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