R3 SAP Agent DBA-Initiated Backups do not initiate communication with the Media Server and the SAP Agent Job Log reports: "BR0231E Backup utility call failed"

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  • Article ID:000082646


The SAP Agent acts as a client for Backup Exec. Through the biparam.ini file, Backup Exec parameters are set for the jobs that are submitted from SAP interfaces. For example, a job name can be set, a server or device specified to use for the job, or specify the backup compression mode.

It has been observed a BE 2010 R3 SAP Agent job may experience the behavior noted above, if there is a communication issue to the Media Server. 


Error Message

BR0231E Backup utility call failed.

SAP Agent Job Log:

BR0280I BRBACKUP time stamp: 2011-06-10 05.24.29
BR0229I Calling backup utility with function 'backup'...

BR0280I BRBACKUP time stamp: 2011-06-10 05.24.29
BR0279E Return code from 'backint -u SYP -f backup -i I:\oracle\SYP\sapbackup\.begboajw.lst -t file -p F:\usr\sap\SYP\SYS\exe\uc\NTAMD64\biparam.ini': 2

BR0232E 0 of 26 files saved by backup utility
BR0280I BRBACKUP time stamp: 2011-06-10 05.24.29
BR0231E Backup utility call failed




  1. Configure the SAP DBA-Initiated backup to goto Disk


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.



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