You cannot modify items that are in a virtual vault other than your own

Problem

When a user has access to a secondary mailbox and the Virtual Vault for this mailbox is open in the main mailbox, the following error below will occur while trying to create a new folder or move messages to it.

Error Message

 "You cannot modify items that are in a virtual vault other than your own."

Cause

In Virtual Vault, access to archives other than the user's primary mailbox archive is read-only

Solution

If creating new folders in the shared mailbox is a requirement, they will need to be created in the mailbox first and synchronized to the archive so they are visible in Virtual Vault.


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