Version 3.x of the Storage Insight add-on in Veritas Operations Manager (VOM) gives an exception error when selecting array USP-VM in Manage / Enclosures

Problem

BACKGROUND

VOM has a Storage Insight add-on for deep discovery of supported arrays.  The Hitachi USP-VM array is supported in add-on versions 3.x and above (see Settings / Deployment Management for version validation).

click Manage / Enclosures

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Selecting the USP-VM array results in an exception error.

Error Message

"An exception has occurred while rendering the component. Please check the web server logs for details."

 

error dialogue after selecting array USP-VM

Cause

defect

Solution

Upgrade Central Server to VOM version 4.0 or above

 and ...

 Upgrade Storage Insight add-on to version 4.0.523.0 or above

 

After selecting the array, the screen will look similar to:

example of Hitachi USP-VM after selecting from Manage / Enclosures


Applies To

VOM:

VRTSsfmcs-3.1.830.0-0

VRTSsfmh-3.1.830.0-0

Storage Insight add-on: 

3.1.101.0

 

It is likely that any supported OS platform and version may be affected.

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