Enterprise Vault (EV) Discovery Accelerator (DA) exports and Productions show status as 'Finished' with items in the Failed export folder.

Problem

Enterprise Vault (EV) Discovery Accelerator (DA) exports and Productions show status as 'Finished' with items in the Failed export folder.

Solution

This issue has been addressed in the following release:
 

Enterprise Vault 9.0.2 - Release Details
http://www.symantec.com/docs/TECH147777


Applies To

  • Any Microsoft Windows Server supported by Enterprise Vault 8.0 or 9.0
     
  • Any version of Enterprise Vault 8.0 or 9.0 supported by Discovery Accelerator 8.0 or 9.0
     
  • Any version of Enterprise Vault 8.0 or 9.0 up to and including 9.0 SP2
     

Workaround for all affected versions:

 

1) Determine the export or Production ID for the run with items left in the Failed folder:

    - Hover the mouse over the name of the export or Production until a pop-up bubble appears with the ProductionID shown, OR

    - Look in the Name column of the tblProduction table for the name of the export / Production and note the number in the ProductionID  column.

2) Edit the tblProduction table entry in the DA Customer database:

    - Locate the row in the table for the ProductionID identified in Step 1.

    - Change the StatusID entry from 55 (Finished) to 54 (Finished with errors).

    - Restart the Enterprise Vault Accelerator Manager Service (EVAMS) on the DA server.

3) Monitor the export / Production status until it reports as 'Finished' again.

4)  Check the Export folder to the presence of any sub-folders of the Failed folder.

5)  If no sub-folders exist with items within, the export / Production has completed without errors.

6)  If sub-folders exist with items within, repeat Steps 2 through 4 or contact Symantec Technical Support for assistance identifying why the failed items did not move into PST  files.

Terms of use for this information are found in Legal Notices.

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