Hotfix is a NetBackup Hotfix for SQL Clients

  • Modified Date:
  • Article ID:000081364


The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties.

Error Message

From Window's Application Event Logs:
Error 6/17/2011 4:20:02 PM Application Error 1000 (100)
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: NBCTRLU.dll, version: 7.1.2011.203, time stamp: 0x4d4b20c9


From the dbclient log, the faulting dbbackup.exe ends recording the following log entries:
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Error enumerating SQL Server instances.
16:20:01.338 [3120.2480] <4> CGlobalInformation::IsDefaultInstanceInstalled: INF - Database Instance: SQLTEST
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string



This problem only manifests itself in envrionments where there is not DEFAULT  SQL  instance installed.  That is, all SQL  instances are NAMED  instances.


The formal resolution for this issue (Etrack 2410298) is included in the following release:

  • NetBackup agent for SQL 7.1 Maintenance Release 3 (
This release is now available.

Please apply NetBackup and apply attached to this document:

Note: This TechNote contains legacy information only.  This hotfix is no longer publicly available, as its fixes are included in a more recent NetBackup release.  If this issue is experienced, the supported resolution is to upgrade NetBackup to the latest version and apply the latest maintenance release.

Symantec Bug ID: 2563297
Version: NetBackup_7.1.0.2

Installation Location: SQL Client

Fixes Included:

(ET2563297) The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties. Previous versions work fine.

Installation Instructions:
Please follow the EEB Installer instructions available on

Package Contents:
Please choose the appropriate platform after download:

eebinstaller.2563297.1.AMD64.exe Windows x64 Installation
eebinstaller.2563297.1.x86.exe Windows x86 Installation


3046012291 814592 AMD64/dbbackmain.dll
981316167 573440 x86/dbbackmain.dll

Applies To

NetBackup 7.1

SQL 2008

Previous versions of the NBU SQL agent GUI  work fine.

Terms of use for this information are found in Legal Notices.



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