The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties.
From Window's Application Event Logs:
Error 6/17/2011 4:20:02 PM Application Error 1000 (100)
Faulting application name: dbbackup.exe, version: 7.1.2011.203, time stamp: 0x4d4b2339
Faulting module name: NBCTRLU.dll, version: 7.1.2011.203, time stamp: 0x4d4b20c9
From the dbclient log, the faulting dbbackup.exe ends recording the following log entries:
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Error enumerating SQL Server instances.
16:20:01.338 [3120.2480] <4> CGlobalInformation::IsDefaultInstanceInstalled: INF - Database Instance: SQLTEST
16:20:01.338 [3120.2480] <4> CGlobalInformation::SQLEnumerator: INF - Hosts and instances retrieved from host list string
This problem only manifests itself in envrionments where there is not DEFAULT SQL instance installed. That is, all SQL instances are NAMED instances.
The formal resolution for this issue (Etrack 2410298) is included in the following release:
- NetBackup agent for SQL 7.1 Maintenance Release 3 (18.104.22.168)
Please apply NetBackup 22.214.171.124 and apply NB_126.96.36.199_ET2563297_1.zip attached to this document:
Note: This TechNote contains legacy information only. This hotfix is no longer publicly available, as its fixes are included in a more recent NetBackup release. If this issue is experienced, the supported resolution is to upgrade NetBackup to the latest version and apply the latest maintenance release.
Symantec Bug ID: 2563297
Installation Location: SQL Client
(ET2563297) The NetBackup 7.1 SQL Agent GUI crashes when attempting to set SQL server connection properties. Previous versions work fine.
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620
Please choose the appropriate platform after download:
eebinstaller.2563297.1.AMD64.exe Windows x64 Installation
eebinstaller.2563297.1.x86.exe Windows x86 Installation
3046012291 814592 AMD64/dbbackmain.dll
981316167 573440 x86/dbbackmain.dll
Applies ToNetBackup 7.1
Previous versions of the NBU SQL agent GUI work fine.