With SAN/SSO installed, Synthetic backup fails on the secondary server with "Final error: 0xe0000904 - An error occurred while retrieving catalog information."

  • Modified Date:
  • Article ID:000081905


Running a Synthetic job on the secondary SAN/SSO server fails with error (V-79-57344-2308) - Final error: 0xe0000904 - An error occurred while retrieving catalog information.


Error Message

Completed status: Failed
Final error: 0xe0000904 - An error occurred while retrieving catalog information.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-2308.  



This issue occurs because the catalogs are centralized on the primary SSO server and they do not exist on the secondary SSO server.  This is by design whne in a SAN/SSO configuration.



Run synthetic jobs from the primary SAN/SSO server.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


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