Steps for restoring Multi partition systems if the system index file (sv2i) file is missing or corrupt.

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This document provides the steps for restoring systems that have a separate OEM partitions if the system index file (sv2i) is corrupt or missing.

Error Message

Various errors with the common symptom that after the restore the system fails to boot into Windows.


System index file (sv2i) is corrupt or missing; otherwise use the system index file to perform the restore of the recovery point images to their original system.


Follow the restore process listed below for machines with Windows 7 or Windows 2008 R2 installed

  1. Start the computer by booting into the Symantec Recovery Disk (SRD).
  2. When prompted for permission to load network drivers, click Yes if the restore point is stored on a remote network location. If the recovery point is stored on networked media, select Map Network Drive and map to the recovery point.
  3. On the Analyze tab select Open Command Shell Window.
  4. To prepare the disk for your image, type Diskpart. The prompt should change to DISKPART> , To ensure the correct disk is selected, type List Disk
  5. Select the disk on which the restore is to be done by using the select disk 0 .("0" is an example)
  6. Type Clean. When done, type Exit twice to get back to the Main Menu. Note : Clean will wipe off all the data from the selected disk.
  7. On the home screen click 'Recover My Computer' and select Next.
  8. Select 'Filename' at the top as the option to view the recovery points by and select Browse to choose the recovery point.
  9. Select the Dell Utility partition image and on drives to recover screen click on edit and do not select any of the  restore selections at all since it is NOT bootable, nor does it have a drive letter assigned.
  10. Complete the restoration by disabling the option "Reboot when finished".
  11. Once the restore completes click on Recover My Computer and select the image file for the Recovery Partition.
  12. On the drives to recover screen click on Edit and select the options "Set drive active for booting O/S" and "Restore MBR" and do not select the option "Restore original disk signature" since the Recovery partition does not have a drive letter associated with it.
  13. Proceed with the restore without the option "Reboot once finished".
  14. On the home screen click on Recover My Computer and select the OS drive and select the C drives image.
  15. Restore the drive with ONLY the selection for "Restore original disk signature" selected unless the drive is to be re-sized and proceed with the restore.


Restore process with Dell systems that have Windows XP or Windows 2003 installed.

Older OS just have the Dell Utility Partition on them and the OS partition.

The restore process would be same as above, the only difference will be for the Selections for the Drive.

  1. First restore the Dell Utility Partition with the option Restore MBR.
  2. Proceed with the restore without the reboot option enabled.
  3. Restore the OS drive with the option "Set Drive active for booting OS" and "Restore original disk signature" selected unless unless the drive is to be re-sized and proceed with the restore. 
  4. Proceed with the restore.



Applies To

Systems that have Windows 7 or Windows 2008 R2 installed do not have the default System Reserved partition which is installed by Microsoft, instead they have 3 partitions

  1. Utility Partition : It is a small Fat 32 partition
  2. Recovery Partition : It is replacement of the Microsoft default partition "System Reserved" but instead of being 100 MB it is typically larger and is locked and un-modifiable.
  3. OS partition (C drive).

Terms of use for this information are found in Legal Notices.



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