Email body does not come back when a Backup Exec Archiving Option-archived email with an HTML body is retrieved through ECM API

Problem

Email body does not come back when a Backup Exec Archiving Option-archived email with an HTML body is retrieved through ECM API

Solution

Download the file "EVStgAPI.dll"

Stop the following Backup Exec Archiving Option Services :

Enterprise Vault Storage Service

Enterprise Vault Task Controller Service

Copy the above file to X:\Program Files\Symantec\Backup Exec\Enterprise Vault

X denotes the drive where Backup Exec is Installed

Start the Enterprise Vault services.

Retore using beretrieve and it should restore HTML body correctly


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)