Backup Exec job engine service (BENGINE.EXE) terminates in faulting module msvcr80.dll while performing Synthetic Backups and a high amount of concurrent jobs.

Problem

 The Backup Exec Job Engine service (BENGINE.EXE) may terminate in msvcr80.dll during a high number of concurrent jobs and Synthetic backups.  This issue may also occur during Hyper-V Cluster Backups (See Related Documents TECH155635)

 

Error Message

 APPLICATION LOG ERROR:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application bengine.exe, version 13.0.4164.109, faulting module
msvcr80.dll, version 8.0.50727.4053, fault address 0x000000000001e250.

 

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Faulting application bengine.exe, version 13.0.4164.109, faulting module
THEFH_LibBasicTemplate.dll, version 13.0.4164.0, fault address
0x00000000000029f9.

 

Cause

 Catalog Issue

 

Solution

This issue is fixed in Backup Exec 2010 R3

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified in this article. 

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com.

 

 


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