Moving Folders Between Archive-Enabled Mailboxes Causes Synchronization to Fail

Problem

Moving folders between mailboxes that have archived items or where items were previously archived from, causes mailbox synchronization to fail

Error Message

Event ID: 8390 - Archive Task
The EnterpriseVault.DirectoryConnection object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8390
 

Event ID: 8391 - Directory Service
The EnterpriseVault.DirectoryService object reported an error.
An attempt was made to move an ArchiveFolder beneath itself (hierarchy inversion)
V-437-8391

Solution

1.  Create a new folder in the destination mailbox
2.  Move items that have not yet been archived from the original mailbox to the newly created folder
3.  For archived items that need to be moved to the destination mailbox:
      a. Open the Vault Administration Console on the EV server
      b. Export the items from the original archive to PST using the Export PST wizard, for more information on Exporting to PST see TECH54281.
      c. Import PST into the destination archive using the PST Migration wizard.


Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)