Accessing a drill-down Accelerator Report logs error "The item '/... Drilldown' cannot be found. (rsItemNotFound)"

Problem

Attempting to select a drill-down report in an Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) Report throws the error below.

Error Message

Sample error for Compliance Accelerator:

Item '/Compliance Accelerator Reports/CACustomer/EVDomain vaultadmin/Reviewer Activity by Department 2nd Drilldown' cannot be found.

Sample error for Discovery Accelerator:

The item '/Discovery Accelerator Reports/DACustomer/EVDomain vaultadmin/Search Criteria Drilldown' cannot be found. (rsItemNotFound)

Cause

SQL Server 2008 R2 Reporting Services requires an absolute path to report elements, whereas SQL Server 2005 Reporting Services could use a referenced location.

Solution

Workaround:

Install the CA and / or DA Report templates on a SQL Server 2005 Reporting Services installation.
 



This issue has been addressed as part of the following release:

 


Hotfix for Compliance Accelerator (CA) and Discovery Accelerator (DA) 9.0.1, 9.0.2
http://www.symantec.com/docs/TECH165727

Enterprise Vault 9.0.3 - Release Details
http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0 - Release Details
http://www.symantec.com/docs/TECH141422

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