CommandCentral Enterprise Reporter (CCER) fails to send email even after correctly configured SMTP server

Problem

CommandCentral Enterprise Reporter (CCER) fails to send email even after correctly configured SMTP server

Cause

Verify that SMTP host is properly configured as described in this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH55155

Name resolution to SMTP  host fails. 

Solution

Add SMTP host to /etc/hosts file on the CCER  server.  Or, use IP address instead of hostname when configuring SMTP  host.


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