Enterprise Vault Reporting fails to generate the reports 'Vault Store Usage by Archive' and 'Vault Store Usage by Billing Account'

Problem

From the Enterprise Vault Reporting services it is not possible to generate the reports 'Vault Store Usage by Archive' and 'Vault Store Usage by Billing Account' 

Error Message

An error occurred during client rendering.
An error has occurred during report processing (rsProcessingAborted).
Query execution failed for dataset 'VaultStoreDetailsByArchiveName' or 'VaultStoreDetailsByBillingAccount'
For more information about this error navigate to the report server on the local server machine, or enable remote errors

 

 



When run on the Reporting Services server or with remote errors enabled, the error turns to:

An error has occurred during report processing (rsProcessingAborted).
Query execution failed for dataset 'VaultStoreDetailsByArchiveName' or 'VaultStoreDetailsByBillingAccount'
The network path was not found.

User-added image

Cause

One possible cause for this issue is if at least one user previously enabled for mailbox archiving has been deleted from Active Directory (AD), resulting in the corresponding archive's 'Bill usage to' field containing the user SID (Account Unknown).

 


Another possible cause is that an archive's "Bill usage to:" field contains a user from a different domain than the Vault Service Account's domain. This will cause a DirectoryServices lookup to fail during report execution.

Solution

In order to overcome the issue it is possible to identify the affected archives using the 'Bill usage to' column in the Archives display.

From the archive properties change the "Bill usage to' field to a valid NT account or an account in the same domain as the Vault Service Account.

 

The issue caused by the deleted AD accounts has been resolved in the following releases:

Enterprise Vault 9.0.3    http://www.symantec.com/docs/TECH147782

Enterprise Vault 10.0.1  http://www.symantec.com/docs/DOC5474  



The issue caused by the users in a remote domain is not yet resolved.

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