Getting permission errors when installing the CommandCentral Storage (CCS) 5.1.2 update.

  • Article ID:100005563
  • Modified Date:
  • Product(s):

Problem

Unable to install the CCS 5.1.2 update because of permission errors.

Error Message

(Fri Mar 11 21:08:20 2011) # net stop dmexplorer
System error 5 has occurred.

Access is denied.


(Fri Mar 11 21:08:20 2011)  7. Stop Monitoring
TBD: check_sicl_installed needs to be validated
(Fri Mar 11 21:08:20 2011) # net stop vxsicld
System error 5 has occurred.

Access is denied.

(Fri Mar 11 21:08:20 2011) # net stop vxasd
System error 5 has occurred.

Access is denied.

(Fri Mar 11 21:08:20 2011) # net stop vxamccs
System error 5 has occurred.

Access is denied.

Cause

The user account performing the installation of the CCS 5.1.2 update does not have all the required permissions.

Solution

There is an option on a Windows 2008 server that is turned on by default  which needs to be turned off.  The option is called 'user account control'.  Turn this option off.


Was this content helpful?

Get Support