Backup Exec Job Engine (BENGINE.EXE) terminates in catxml.dll during Exchange GRT backup

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  • Article ID:000012344


The Backup Exec Job Engine Service (BENGINE.EXE) may terminate in catxml.dll during and Exchange GRT backup to tape or disk. This issue may occur after several successful Exchange backups.


Error Message

V-79-57344-34849  The job was canceled by user Recovery


Log Name:   Application
Source:    Application Error
Event ID:   1000
Task Category: Application Crashing Events
Level:     Error
Keywords:   Classic
Faulting application name: bengine.exe, version: 13.0.4164.113, time stamp: 0x4d23874b
Faulting module name: catxml.dll, version: 13.0.4164.0, time stamp: 0x4c2a6fa1
Exception code: 0xc0000006
Fault offset: 0x00000000000042b4
Faulting process id: 0x125c
Faulting application start time: 0x01cbcfb90374c0d1
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\catxml.dll
Report Id: b2415be1-3bad-11e0-8a91-0013723028ae

Log Name: Application
​Provider: Application Error
Level: Error
Event message: Windows cannot access the file E:\Program Files\Symantec\Backup Exec\Catalogs\<servername>\{3F2C0DAF-28C3-454F-9303-5840EBF7E6FA}_22.fh for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Backup Exec Job Engine because of this error.

Program: Backup Exec Job Engine

File: E:\Program Files\Symantec\Backup Exec\Catalogs\<ServerName>\{3F2C0DAF-28C3-454F-9303-5840EBF7E6FA}_22.fh




 Large or corrupt catalog files




Remove the corrupt catalog file.  The Application Event log should report the problem catalog file history file (.fh) file.


NOTE: Customers are encouraged to Contact Symantec Technical Support to further troubleshoot this issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Applies To

Windows 2008 R2 Media server

Windows 2008 R2 Exchange 2010



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