The Backup process fails to backup valid directories if a directory level wildcard exclusion using double asterisks (**) is defined either in the backup job properties or the Global Excludes in Backup Exec

Problem

When running a backup job the backup fails to backup valid directories if a directory level wildcard exclusion using double asterisk (**) is defined in the Backup selection list or Global Excludes list in Backup Exec.

 

Cause

The backup process is looking for a subset of the string supplied in the Path exclude and excluding folders incorrectly 

EXAMPLE: 

On a server if there is a folder called VAR with two sub-folders called TEMP and KEMP. 

A backup job is defined to backup this VAR directory but with a PATH type exclude: \\*\*\**temp and File Type exclude: *.*.     (FIGURE 1) and (FIGURE 2).

(FIGURE 1)

 (FIGURE 2)

It is observed that the backup completes successfully but the entire contents of the VAR folder are excluded (FIGURE 3)

(FIGURE 3)

It should ideally exclude only the TEMP sub-folder, but it excludes the KEMP sub-folder as well.

The backup process is looking for a subset (EMP) of the string supplied in the Path exclude (TEMP) and excluding folders incorrectly.

Solution

A Hotfix is now available for this issue in the current version(s) of the product(s) mentioned at the end of this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the Hotfix needed to resolve the issue

WORKAROUND:

  1. Remove any wildcard excludes containing double asterisks (**).
  2. Manually Exclude Directories from selection list

Applies To

Backup Exec 2010 R2

Backup Exec 2010

Backup Exec for Windows 12.5

Backup Exec for windows 12.0

Terms of use for this information are found in Legal Notices.

Search

Survey

Did this article answer your question or resolve your issue?

No
Yes

Did this article save you the trouble of contacting technical support?

No
Yes

How can we make this article more helpful?

Email Address (Optional)