Granular Recovery Technology (GRT) enabled backups of Exchange 2010 databases fail with error "An error occurred while connecting to the remote agent to the BE media server"

Problem

Granular Recovery Technology (GRT) enabled backups of Exchange 2010 databases fail with error "An error occurred while connecting to the remote agent to the BE media server"

Error Message

Following errors are logged in Application log on Exchange server:

Log Name:      Application
Source:        Application Error
Date:          2/08/2011 07:20:09 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ExchangeServer
Description:
Faulting application name: MONAD.EXE, version: 13.0.4164.0, 
Faulting module name: MONAD.EXE, version: 13.0.4164.0, 

 

Log Name:      Application
Source:        Application Error
Date:          2/08/2011 07:25:06 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ExchangeServer
Description:
Faulting application name: beremote.exe, version: 13.0.4164.109,
Faulting module name: bedsmbox.dll, version: 13.0.4164.108,

Solution

This issue has been resolved by Backup Exec 2010 R2 Hotfix 148347
www.symantec.com/docs/TECH148347

 

 

 

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