Backup Exec 2010 installations fails to extract VC 8.0 SP1 runtime package. Error code 1603.

Problem

Backup Exec 2010 R2 installation fails with the error message below:

 

Error Message

 In the Bkupinst.htm log:

 
01-24-2011,09:55:16 : ==================Installing MS VC 8.0 SP1 runtimes.==================
01-24-2011,09:55:16 : Support directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\
01-24-2011,09:55:16 : Extracting runtime installer package vcredist_x64.exe to BE support folder.
01-24-2011,09:55:16 : D:\BE\WinNT\Install\VCRedist\vcredist_x64.exe /q:a /C /T:"C:\Users\ADMINI~1\AppData\Local\Temp\2\{DD8FD4D3-F0FB-4FB2-8A34-25E2C7756A51}\VCRedist"

01-24-2011,09:55:16 : ERROR: Failed to extract VC 8.0 SP1 runtime package. Error code 1603.

01-24-2011,09:55:16 : The return value for Microsoft Visual C++ 2005 SP1 Redistributable returned error code: 1603

 

 

Cause

 

 The installation media has become corrupt and the image is bad.

 

Solution

 

1. Download the stand alone Microsoft Visual C++ 2005 SP1 Redistributable installation files from Microsoft and install. 

2. Download the Backup Exec media again  

Install Media Download Locations:

MyVeritas portal (See http://www.veritas.com/docs/000100418)

 

 

 

 

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