Failed to install Hotfix or Patch. Error V-16-0-7744 Failed to load the required XML file. Ensure that you have Microsoft Core XML Services (MSXML) 6.0 installed on the node

Problem


Some Symantec Private Hotfixes and Patches require Microsoft XML Core Services (MSXML) version 6.0 to be present on the server.

Error Message

Failed to install Hotfix or Patch. Error V-16-0-7744 Failed to load the required XML file. Ensure that you have Microsoft Core XML Services (MSXML) 6.0 installed on the node

Cause

Some Private Hotfixes and Patch require Microsoft XML Core Services (MSXML) version 6.0 to be present on the server and the patches will fail to complete installation if the MS  Core Services are absent. Microsoft XML Core Services (MSXML) allows XML-based applications interoperability with other applications that adhere to the XML 1.0 standard.

 

Solution

Please ensure that Microsoft XML Core Services 6.0 is installed prior to implementation of Symantec hotfix or patch.

 

Microsoft XML Core Services (MSXML) version 6.0. can be downloaded from Microsoft:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1

Microsoft Core XML Services (MSXML) 6.0 Service Pack 1

http://www.microsoft.com/download/en/details.aspx?id=6276

Security Update for Microsoft XML Core Services 6.0 and Service Pack 1 (KB933579)

http://www.microsoft.com/download/en/details.aspx?id=9996


Applies To



 

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