Move archive fails on specific item causing StorageOnlineOPNS.EXE crash.

Problem

Move archive fails on specific item causing StorageOnlineOPNS.EXE crash.

Error Message

Type: Error
Date: 1/1/2011
Time: 1:11:11 PM
Event: 41226
Source: Enterprise Vault

Exception: Source item saveset ID: Not available. CM API error code: 0x80040306. CM API error: An internal failure occurred. Internal Error: 'The remote procedure call failed.  [0x800706be]'.. Inner storage error code: 0x800706be. Inner storage error description: The remote procedure call failed. .   at KVS.EnterpriseVault.Interop.IItem2.Get(Int32 DetailLevel)  at KVS.EnterpriseVault.MoveArchiveTask.ItemProcessor.CopyItem(QueuedSourceItem sourceitem, IContentManagementAPI4 cmAPImaThread, String& srcSSID, String& destSSID).

 

Solution

This issue has been addressed in the following releases:

Enterprise Vault 9.0.2
http://www.symantec.com/docs/TECH147777


Hotfix for Enterprise Vault (EV) 9.0 SP1. In some cases, certain types of archived item can cause Enterprise Vault's StorageOnlineOPNS process to fail while performing a Move Archive operation


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